FREQUENTLY ASKED QUESTIONS
Mulganai is here to answer your burning questions to help you make an educated decision when making a purchase. If your question isn't answered here feel free to reach out on the Contact page where we will respond as soon as possible.
Do you ship internationally?
A.Yes absolutely. To most places as well. It does incur a shipping charge on a quote by quote basis though so if you know what you want, send us a message from the Contact page with the artwork and size you want plus where we are sending it to and we can give you a quote.
How long will it take to receive my order?
A.If you ordered an original artwork please allow up to 3-4 weeks to receive it. If you ordered a print, as they are made to order, please allow up to 4 weeks to receive it.
Will I be notified once my order has been dispatched?
A.Yes. An email will be sent to your nominated email address informing you that your order has been dispatched.
What is the process with prints?
A.All prints are made to order through a local printing company in Meanjin (Brisbane). This means production time on their end could take up to 14 business days until it reaches my studio via post. From there, the usual process can take up to a week in my studio. This process encompasses signing each print individually, preparing it and packaging it safely in its respective packaging and booking it for shipping.
Some prints also require embellishing with paint which is done by hand. These prints tend to take a little longer than the others.
While I endeavor to get your order to you as quickly as possible, it is a lengthy process and one that needs great care and attention to detail so I am very grateful for your patience and understanding during this time.
Are you open to collaborations?
A.Yes, however I have a very busy timetable and will need to plan in advance for any potential collaboration - if I believe it aligns with Mulganai's vision. Unfortunately I will not accept any collaborations with a deadline of less than 4 weeks minimum. If you would like to get in touch about a potential collaboration contact me via the contact form.
Important Note: When placing an order please ensure you give as many details as possible and make sure they are correct so we can ensure your artwork gets to you safely and quickly.
In honour of NAIDOC week I created this digital artwork -- Mulganai