FREQUENTLY ASKED QUESTIONS
Mulganai is here to answer your burning questions to help you make an educated decision when making a purchase. If your question isn't answered here feel free to reach out on the Contact page where we will respond as soon as possible.
Where's my tracking number?/Tracking number faulty?
A.With certain merchandise products there is no tracking numbers provided. You will receive an email stating your product is on its way (That email is sent when your item is shipped)
In your email it will say this,
UNKNOWN tracking number: Shipped-AusPost_Stamps
That means there is no tracking for your item.
If its been a few weeks and you haven't received your item yet contact us and we will get you an update ASAP.
I've ordered 2+ items but only received 1 so far?
A.Yes due to different suppliers for different products if your items are in different categories it's likely they have been sent from different locations and could take longer to produce. In saying that we are also subject to human error and may have made a mistake so if you are concerned we would love for you to reach out just to enquire because its better to be safe than sorry.
To reach out, head to the Contact page and send through an email and we will respond ASAP.
Do you ship internationally?
A.Yes absolutely. To most places as well. Just be aware of your customs tax in your region as it may or may not apply to you and will be payable by you to customs before receiving your item.
How long will it take to receive my order?
A.Original artworks - please allow up to 3-4 weeks to receive it.
Prints - as they are made to order and some are signed and embellished, please allow up to 4 weeks to receive them.
Merchandise - takes approximately 4 weeks as they are printed to order and will be shipped directly to you from the printer and depending on the product the location of the supplier may vary.
Will I be notified once my order has been dispatched?
A.Yes. An email will be sent to your nominated email address informing you that your order has been dispatched.
What is the process with prints?
A.All prints are made to order through a local printing company in Meanjin (Brisbane). This means production time on their end could take up to 14 business days until it reaches my studio via post. From there, the usual process can take up to a week in my studio. This process encompasses signing each print individually, preparing it and packaging it safely in its respective packaging and booking it for shipping.
Some prints also require embellishing with paint which is done by hand. These prints tend to take a little longer than the others.
While I endeavor to get your order to you as quickly as possible, it is a lengthy process and one that needs great care and attention to detail so I am very grateful for your patience and understanding during this time.
Are you open to collaborations?
A.Yes, however I have a very busy timetable and will need to plan in advance for any potential collaboration - if I believe it aligns with Mulganai's vision. Unfortunately I will not accept any collaborations with a deadline of less than 4 weeks minimum. If you would like to get in touch about a potential collaboration contact me via the contact form.
Important Note: When placing an order please ensure you give as many details as possible and make sure they are correct so we can ensure your artwork gets to you safely and quickly.
In honour of NAIDOC week I created this digital artwork -- Mulganai