FAQs

I am here to answer your most frequently asked questions. 

 

1. How long will it take to receive my order? 

If you ordered an original artwork please allow up to 3-4 weeks to receive it. If you ordered a print, as they are made to order, please allow up to 4 weeks to receive it.

 

2. Will I receive notification once an order has been dispatched?

Yes. An email will be sent to your nominated email address informing you that your order has been dispatched.

 

3. What is the process with prints?

All prints are made to order through a local printing company in Meanjin (Brisbane). This means production time on their end could take up to 14 business days until it reaches my studio via post. From there, the usual process can take up to a week in my studio. This process encompasses signing each print individually, preparing it and packaging it safely in its respective packaging and booking it for shipping. Some prints also require embellishing with paint which is done by my own hand. These prints tend to take a little longer than the others.

While I endeavor to get your order to you as quickly as possible, it is a long process and one that needs great care and attention to detail so I am very grateful for your patience and understanding during this time.

 

4. Are you open for collaborations?

Yes, however I have a very busy timetable and will need to plan in advance for any potential collaboration- if I deem it aligns with Mulganai. Unfortunately I will not accept any collaborations with a deadline of less than 4 weeks minimum. If you would like to get in touch about a potential collaboration contact via email or through the contact form.

 

IMPORTANT NOTE:

When placing an order please ensure you give as many details as possible and make sure they are correct so we can ensure your artwork gets to you safely and quickly. 

 

 

 

If you have other questions that you can not find the answer to contact artbymulganai@gmail.com